Bi-Directional Odoo Shopware Connector

The odoo Shopware Connector of Simplify ERP® enables the connection between odoo ERP and the Shopware standard shop system. Shop owners who rely on Shopware can manage their multichannel strategy, product management, customer master data management, order processing and help desk activities, centralized for all their shops and sub-shops, in the odoo.

Functionalities at a glance

• • Communication between odoo and Shopware via the native REST API

  • Assortment management via odoo Catalog Manager

  • Product Master Data Reconciliation of odoo → Shopware

  • One-time import for system introduction of products from Shopware → odoo

  • Automatic stock reconciliation from odoo → Shopware

  • Automated comparison of orders from Shopware → odoo

  • Automated reconciliation of customer master data from Shopware → odoo

  • Compatible with the Shopware Community Edition

Shopware product management in odoo

The Shopware Connector for odoo fits in the context of a multichannel e-commerce framework, with several online distribution channels being connected to odoo in a centralized manner. Your entire Shopware product assortment can be managed in odoo in a dedicated catalog. You can control the following data records from odoo:

• • Article master data such as title, short description, long text and images

  • Variants with differentiated prices

  • stock

  • Prices according to the customer group

  • Shopware product settings

  • SEO information such as Meta-Description u. Meta keyword (s)

Management of Shopware customers in odoo

Customers of Shopware webshops can be centrally managed in odoo. The master data then forms a holistic CRM file of that customer. Employees can do all customer management tasks in the odoo.

• • Centralized management of all multichannel customers in the odoo

  • Customer communication is based on ready-made templates

  • Grouping u. Filter customers by tags

  • Overview of Sales & Marketing sales

  • Integrated access to help desk tickets

  • Overview of appointments, phone calls and follow-up activities at B2B customers

  • Manage new opportunities for B2B customers

Shopware order processing in odoo

Orders generated in Shopware can be processed centrally in odoo. The Shopware interface for odoo ensures the regular downloading of orders (sales orders) from Shopware in odoo including VAT amounts, discounts on shipping costs and order items.

• • Automatic and regular updating of orders from Shopware in odoo

  • Sending the tracking number of odoo out to customers

  • Easy reporting of VAT amounts for a selectable period

  • Search for orders by customer name and customer number

  • Order confirmation as PDF by e-mail with a simple push of a button

  • Billing (automatable)

Helpdesk and customer support based on odoo

Our complete help desk solution ensures that you get a complete software solution to support your customer support processes based on the award-winning, battle-tested odoo platform. Our complete solution includes the following services:

• • Setup and commissioning of the necessary functional modules

  • Adjustments for German companies through the German Country Pack

  • E-mail integration for inbound and outbound e-mail

  • Commissioning

  • User training

  • Odoo hosting with SSL encryption

Overall functionality

The common back-office processes are relocated to odoo. Thus, shops and online platforms remain exclusively for generating new orders and acquiring new customers. odoo provides centralized handling, product management, customer support and mail marketing processes.